Case Study - Emotional Resilience Coaches
How many does it support?
• 279 young people (10-16) have been supported
by an Emotional Resilience Coach since 2017
In 2018/19 this service has worked with
• Number of young people Identified (referred) – 268
• Number of young people recruited (appropriate
referrals) – 183
• Number of young people taking up the service – 119
Case study - 12 year old male accessing the Emotional Resilience Coach project.
Background
Mum and three children in the family home. Father no longer in the home due to historic domestic violence, which “O” was exposed to and father has no contact with the family.
“O” presents as low in mood at school, fights with his brother and wants someone to talk to.
He is a young carer but has not engaged with the social session for young carers at the youth centre for a year. His social worker requested Emotional Resilience Coaching due to stepping it down to Early Help.
Support Provided
Home visit with the social worker as the introduction to “O” and the family.
12 x 1:1 sessions delivered at the local youth centre focussing on exploring why he tends to gets into a lot of arguments as he states he doesn’t want to react like that.
The TAF meeting was led by school. Mum, Early Help social worker, School House Team Lead, School Child Protection Officer, CAMHS (for “O”’s brother) and Family Group Conferencing were also involved as well as the Emotional Resilience Coach.
Impact
ERC worker- “O” presented as withdrawn during the first two 1:1s and reluctant to open up. Time was spent getting to know “O” and establishing a positive working relationship which resulted in “O” opening up and becoming upbeat and animated throughout the sessions. He engaged really well. Initially, he didn’t seem invested in the support but by completion he said “it has really helped”.
Young Person My Star results- Wanted to focus on Feelings and Behaviour, which he began as a 3 and ended as a 5. “O” said his Feeling and Behaviour are ‘miles better as I don’t get that angry now and if I do I use the stress ball. I’m managing really well now.’
Family- Mum reported an improvement in “O”’s behaviour at home and was delighted when she heard the school saying the same. Mum was glad he
re-engaged with the Young Carers’ social session, giving him time to himself away from home and school environment and a break from his brother.
Next Steps
Continuing engagement with Young Carers’ social session at the local youth club.
School continues to monitor “O”’s behaviour, attendance, punctuality and academic achievement.
Family Group Conferencing continuing engagement to support around house rules.
CAMHS working with “O”’s brother.
Feedback from young person:
“O” provided feedback rating the Emotional Resilience Coaching service as excellent and would recommend it to a friend as ‘it helps you with all of the stuff you are going through’.
Feedback from parent:
Mum was very grateful for the support and said that he always looked forward to the sessions. School reported that they had seen a change in “O” his behaviour had improved and he presented as happier and if he was encountering a difficulty he came to the House team office to discuss this.
Feedback from young person accessing the Emotional Resilience Coaches:
“The Resilience Coach has helped a lot. It has helped me to understand how to be good. I have been able to talk about what’s going on
at home and at school
“male 11yrs
Feedback from parent of young person accessing the Emotional Resilience Coaches:
“My daughter has got better at talking to me and her temper is better. She loved the well-being pack. The support has really helped. I really appreciate your help”