Services Available

There are a lot’s of different people and services that can support you for lots of different issues and we know it can be confusing sometimes to know where to go to ask for help or support and that sometimes it can feel as though there isn’t anyone that will understand or help.

This section will hopefully let you know of all the services that you could turn to. There are a range of services with different skills depending upon your worry or issue.

If you are feeling worried, stressed, feeling down or are being bullied, your school nurse or a youth worker may be your first point of call – they are there to listen and support you.

You may need to access counselling, more specialist support for more difficult issues, or if you feel you are in a crisis, there is a team that can support you 24 hours a day, seven days a week. It is important that if you feel something is wrong, you speak to someone as soon as possible, and that can be whoever you trust and feel most comfortable talking to – this could be a parent, carer or teacher as well. Your trusted adult may support you to access the right support, if this isn’t them.

If you are unsure of how to start a conversation about what’s wrong, have a look at the advice section for advice and tips.

School nurses can support you in all types of situations from bullying, relationship worries to some health concerns. If you’re feeling worried, stressed or down, your school nurse may be your first point of call. They will help to support you, although there may be times when they will need to refer you to a different service that is more able to support you – they will always talk to you and tell you beforehand.

School nurses work with children and young people to promote good health, prevent ill health and encourage healthy behaviour to enable them to reach their full potential.

School nurses can advise and support you with any worries and health concerns.

School nurses work with many other professionals and services and will make sure you are seen by the most suitable service.

Your school will have a weekly pop-in where you can see your school nurse or you can call to make an appointment.

Telephone: 01482 344301 / 336634


TURN 2 Us is delivered by the Youth Development Service.
Turn 2 Us offers a time for you to chat with a youth worker if you are feeling anxious, stressed out worried, fed up or just want someone to talk to. They are there to listen and offer individual and group support.
Schools: Turn 2 Us is delivered as a lunch time drop in within every Secondary school in Hull (11-16 yrs).

Community: Turn 2 Us is also delivered within Astra, Kingston, Route One and Andrew Marvell Youth Centres during the school holiday periods (11-16yrs).

If you’re in secondary school Turn 2 Us will be in your school at lunch time on the following dates:
Winifred Holtby – Monday and Wednesday
Kingswood – Monday and Thursday
Newland – Tuesday
Sirius North – Wednesday and Friday
Trinity House – Tuesday
Kelvin Hall – Wednesday
Sirius West – Monday
Archbishop Sentamu – Monday
Malet Lambert -Tuesday

If you are aged 11-16 you can access community youth groups at Astra , Kingston, Route One, Andrew Marvell Youth Centres by ringing 01482 331238.

Kingston Youth Centre
Telephone: 01482 331238

The Warren Youth Project offers free counselling, education and support services (alongside skills & training opportunities and free music recording and rehearsal space) to young people aged 14-25 who are facing a range of challenges in their lives that can impact on their emotional health and wellbeing. The Warren also provides counselling to young people aged 10+ through the Headstart Programme.

Young people can access all of these services by emailing, phoning or just dropping into the building. Although, if you’d prefer your parent/carer, GP, school or another professional can refer you into the counselling.

There may be occasions the ‘drop in’ for counselling is not available as counsellors will be on visits with other young people, however this does not happen often.

Tel: 01482 218115 or email for all Warren services except counselling where you can call the team direct on 01482 221416  or email

Address: The Warren of Hull,
47-49 Queens Dock Avenue,
Hull HU1 3DR

Cornerhouse offers information and support on all aspects of sexual health, relationships and sexuality (LGBT) aged 10-25.

You can access this service by calling the telephone number or dropping in.

Contact Telephone Number: 01482 327044
Address: Cornerhouse, 29 Percy Street, Hull, HU2 8HL

Cornerhouse works with boys and young men up to the age of 19 providing 1-1 on a range of issues.

You can contact Rob for more information on the phone number or email address.
Telephone – 01482 327044
Email –

Providing free a walk in sexual health service for young people aged 13-19. Offering free condoms, pregnancy testing, chlamydia screening, information and signposting.

You can access this service if you are aged 13-19

Monday – Friday 10am – 6pm
Saturday – 12pm – 4.30pm
Telephone – 01482 336322
Address: 1 Ferensway, Hull, HU2 8NW

This is a free service is available to support children and young people aged between 5-18 years who help to care for someone in their family who has an illness, disability, mental health condition or drug/alcohol dependency.

This service can also support you if you have a brother or sister who has a disability.

01430 810022

You can access this support by emailing or calling the number. However, if you are under 16, Barnados will need consent from your parents/carers.

There are a variety of ways that young people can access free help in a non- judgemental and supportive environment: Counselling – trained counsellors can help you to develop coping strategies and help to address emotional issues that negatively impact on your day to day life.

Groups with other young people and volunteers who may be suffering with similar problems.

Work with a mentor. Our volunteer mentors are also young people and understand the struggles.

You can call the number, email or pop in to the office. Mind also have a dedicated information worker you can call on 01482 240133 or email, who is additionally available for 1-2-1 appointments and can support you to refer in.

Tel: 01482 240200 Email:
Address: Hull & East Yorkshire Mind
Wellington House
108 Beverley Road

ReFRESH is a young people’s drug & alcohol service providing FREE and confidential support to young people aged 19 and under who live, study or work in Hull. ReFRESH knows that if you are having problems with drugs or alcohol (including ‘legal highs’), you may well be having difficulties in other areas of your life. We have helped lots of young people improve family relationships, secure somewhere stable to live, get support with school, college or work.

You can access this support by using any of the contact details. You can also pop in person by visiting Kenworthy House Monday –Friday between 12:30 and 2:00pm to access our duty service.

Telephone: 07718100813
Text : 07795563000

Address: Kenworthy House
98-104 George Street
East Yorkshire
Hull HU1 3DT

CAMHS helps young people up to the age of 18 years old, who are struggling with their emotions, relationships, personal development or their behaviour.

If you are aged 16 and above, you can refer yourself to this service by calling the phone number.

If you are under 16, your parents or carers can refer you using the phone number or by asking a professional such as your GP to refer you.
01482 303688

The CAMHS Crisis Team work across both Hull and the East Riding. The team are available to support children, young people and families in crisis presentations 24 hours a day, 7 days a week.

You can access this service by calling the Team on the out of hours number 335600 or call 303688 in normal working hours.
01482 335600 – the service is accessible in this way out of office hours and on a weekend.

If you are aged 16-25 and have a special educational need or disability we can help you by providing:

• Confidential information and advice around education, health and social care
• Supporting you to express your views
• Letting you know about other services who can support you

Children and young people can self-refer to the service or parents/carers or other professionals can enquire on their behalf
Email –

Telephone: 01482 467540
182 Chanterlands Avenue

Independent Supporters are trained to help you understand what an education, health and care plan is (EHCP) and support you through the process.

They can help by:
• Listening to you and what you want
• Helping you to think about the future and what you might like to do
• Explain what different things mean, either over the phone or in person
• Coming to meetings with you so they aren’t so scary
• Talk to other workers on your behalf to get the information needed for your assessment

Children and young people can self-refer to the service or parents/carers or other professionals can enquire on their behalf

Telephone 01482 467540

182 Chanterlands Avenue

A service for disabled children and young people aged 8-19 years

An advocate will explain your rights and support you to be heard when decisions about your life are being made.

The service is open to children and young people who either:
• Lives with foster carers
• Lives with carers all the time (maybe in a children’s home)
• Stays away from their family for short breaks
• Lives in a residential school or college
• Lives out of the area

Phone 01482 467540
Text 07584230064

182 Chanterlands Avenue

A teen group runs for 11-17 year olds every Wednesday evening 6-8pm at Lonsdale community centre. A parent or carer is asked to stay in the building.

To access the group please telephone the number
Telephone – 01482 467540

All children need support to get the most out of life and their families sometimes need help to provide that support. Children with disabilities and special educational needs and their families are no different – it’s just that they will sometimes need a different kind of support.

The Local Offer includes detail of support from health, social care, education and other areas that are important to your life.

Each service will have different access criteria which will be detailed on the site.

More information coming soon.

HeadStart Hull aims to enable young people to have positive mental health and wellbeing, “thrive in their communities” and be able to “bounce back from life’s challenges. This is new to Hull and has been developed with local young people to ensure it meets your needs.

Our team of Youth workers work with young people from 10 years to 19 (older in some cases) to provide activities and experiences that young people will enjoy and learn from and develop new skills.

Young people self-refer to our services and the sessions we run through the week are open access.

Telephone – 01482 790277

The Hut Youth Centre currently opens 6 days a week, offering play and youth activities for children and young people aged between 5 to 19 years.
We provide opportunities for young people to meet in a safe and welcoming environment where they can meet up with their friends and choose from different activities, such as cooking, games, arts and crafts, sewing and MC’ing. Young people also get the opportunity to take part in events across the city such as Humber Night Challenge or Rock Challenge Youth Division.

Open to young people on Monday’s 5-7pm, Tuesdays 5.30pm to 9pm, Thursdays 5pm -7pm, Fridays 6.30pm to 9pm and Saturdays 11am – 3pm. The team can provide information on our opening times and where else we will be in the communities around East Hull each week.

The Hut (there is an answer machine) 01482 781121 it is
Telephone: 01482 781121 – you can leave a message and someone will get back to you

Free confidential counselling service for young women ages 14 and above. Delivering 1-2-1 appointments.

Anonymous phone line open Monday – Friday 9.30-4pm.

Weekly drop in on Wednesday 10-1pm.

Young women aged 14 plus can access the service by calling the telephone number.

The location of the drop in is kept confidential – please call the telephone number to find out.

Telephone – 01482 329990

Available to young people aged 13-19 or if you have a learning disability you can access this support up to the age of 25 by contacting the team on phoning or texting the numbers.

Provides free & impartial advice & information about:
• learning opportunities including college courses, apprenticeships and traineeships
• careers guidance with fully qualified advisers
• Information and support on financial matters including access to benefits and bursaries
• practical support with making applications for jobs and learning opportunities
• Help and advice in tackling barriers to learning including signposting to specialist agencies

Telephone: 01482 615 223
Text phone: 01482 300 349

Address: Connexions
Hull City Council
Kenworthy House
George Street


Support and care for teenage parents from pregnancy to 6 months, around appointments, education, employment, childcare and benefits amongst others.

You can refer yourself as a young person using the telephone number, or a professional such as a school nurse or midwifery may refer you on your behalf.

01482 613878

Useful websites  – this app was developed and designed with young people in Hull to provide advice and support on common issues such as bullying in a safe digital environment. The app contains advice, articles, top tips, videos and facilities to report issues in a safe environment. – offers information for young people on emotional wellbeing and mental health for young people and parents. Has a chat online function. Also has a parents helpline 0800 8025544 – offers advice and support to anyone affected by bullying. Also has online chat and a helpline 0808800222. – National self-harm network supports, empowers and educates people about self-harm. Has an online forum – prevention of suicide in young people. They also have a helpline called hopeline 08000684141 – 01482 323456 or 07725909090 or email – National eating disorders website


Access and assessment for early help family interventions:
Parents can contact this number 01482 464304

Domestic abuse partnership: 01482 318759

Parenting support – parents can self-refer via these numbers:
West: 305777
East: 708953
North: 828901