Services Available

There are a lot of different people and services that can support you for lots of different issues. We know it can be confusing sometimes, knowing where to ask for help or support, and sometimes it can feel as though there isn’t anyone that will understand or help.

This section will let you know of all the services that you could turn to, with a range of services with different skills depending upon your worry or issue.

If you are feeling worried, stressed, feeling down or are being bullied, your school nurse or a youth worker may be your first point of call – they are there to listen and support you.

You may need to access counselling, more specialist support for more difficult issues, or if you feel you are in a crisis, there is a team that can support you 24 hours a day, seven days a week.

It is important that if you feel something is wrong, you speak to someone as soon as possible, and that can be whoever you trust and feel most comfortable talking to, such as a parent, carer or teacher. Your trusted adult may support you to access the right support, if this isn’t them.

Find advice on how to start the conversation here.

HeadStart Hull is a Lottery Community Fund programme, which aims to:

“Enable children and young people to have positive mental health and wellbeing, thrive in ‘their communities’ and to ‘bounce back’ from life’s challenges”

It is one of six HeadStart programmes being run across England, funded until 2021.

HeadStart Hull is a collection of services and interventions for supporting young people’s emotional health and well-being. It is based on the views of young people, staff and parents and what we learnt in the two-year pilot project.

The programme takes an ‘asset-based’ approach, which means making sure young people have the skills and support they need so they can cope with difficulties.  The ‘assets’ we want young people to have are:

  • Trio of trusted adults
  • Aspirations for the future
  • Confidence and self-esteem
  • Positive peer networks
  • Stronger family networks

Who do we work with?

  • young people so they can help shape the HeadStart Hull programme and have a say on the issues regarding emotional health and well-being that matter to them.
  • schools, youth centres and other organisations across Hull to help them support young people better.
  • other organisations who are able to provide extra support around emotional health and  well-being, such as Turn2Us drop-ins, play rangers, peer mentors, group work, counselling or resilience coaches.

For more information on the programme contact

(NB this is for general information and not to make referrals)

For more information on these services and interventions please check out the 60 Second Guides below:

Universal Plus Services

Turn2Us: 60 Second Guide Turn 2 Us April 2018

Turn2US School Sessions: Turn2US School List

Play Rangers: 60 Second Guide Play Rangers April 2018

Targeted Services

Parents Peer Mentoring: 60 Second Guide Parent Peer Mentoring April 18

Parenting Practitioners: 60 Second Guide Parenting Practitioners April 2018

Young People Peer Mentoring: 60 Second Guide YP Peer Mentoring April 2018

School based group work:

SMILE: 60 Second Guide SMILE April 2018

Targeted Plus

Counselling Service: 60 Second Guide Counselling Service MIND

Emotional Resilience Coaches: 60 Second Guide ERC April 18

Cornerhouse offers information and support on all aspects of sexual health, relationships and sexuality (LGBT) aged 10-25.

You can access this service by calling the telephone number or dropping in.

Contact Telephone Number: 01482 327044
Address: Cornerhouse, 29 Percy Street, Hull, HU2 8HL

Cornerhouse works with boys and young men up to the age of 19 providing 1-1 on a range of issues.

You can contact Rob for more information on the phone number or email address.
Telephone – 01482 327044
Email –

Providing free a walk in sexual health service for young people aged 13-19. Offering free condoms, pregnancy testing, chlamydia screening, information and signposting.

You can access this service if you are aged 13-19

Monday – Friday 10am – 6pm
Saturday – 12pm – 4.30pm
Telephone – 01482 336322
Address: 1 Ferensway, Hull, HU2 8NW

There are a variety of ways that young people can access free help in a non- judgemental and supportive environment: Counselling – trained counsellors can help you to develop coping strategies and help to address emotional issues that negatively impact on your day to day life.

Groups with other young people and volunteers who may be suffering with similar problems.

Work with a mentor. Our volunteer mentors are also young people and understand the struggles.

You can call the number, email or pop in to the office. Mind also have a dedicated information worker you can call on 01482 240133 or email, who is additionally available for 1-2-1 appointments and can support you to refer in.

Tel: 01482 240200 Email:
Address: Hull & East Yorkshire Mind
Wellington House
108 Beverley Road

ReFRESH is a young people’s drug & alcohol service providing FREE and confidential support to young people aged 19 and under who live, study or work in Hull. ReFRESH knows that if you are having problems with drugs or alcohol (including ‘legal highs’), you may well be having difficulties in other areas of your life. We have helped lots of young people improve family relationships, secure somewhere stable to live, get support with school, college or work.

You can access this support by using any of the contact details. You can also pop in person by visiting Kenworthy House Monday –Friday between 12:30 and 2:00pm to access our duty service.

Telephone: 07718100813
Text : 07795563000

Address: Kenworthy House
98-104 George Street
East Yorkshire
Hull HU1 3DT

CAMHS helps young people up to the age of 18 years old, who are struggling with their emotions, relationships, personal development or their behaviour.

If you are aged 16 and above, you can refer yourself to this service by calling the phone number.

If you are under 16, your parents or carers can refer you using the phone number or by asking a professional such as your GP to refer you.
01482 303688

The CAMHS Crisis Team work across both Hull and the East Riding. The team are available to support children, young people and families in crisis presentations 24 hours a day, 7 days a week.

You can access this service by calling the Team on the out of hours number 335600 or call 303688 in normal working hours.
01482 335600 – the service is accessible in this way out of office hours and on a weekend.

If you are aged 16-25 and have a special educational need or disability we can help you by providing:

• Confidential information and advice around education, health and social care
• Supporting you to express your views
• Letting you know about other services who can support you

Children and young people can self-refer to the service or parents/carers or other professionals can enquire on their behalf
Email –

Telephone: 01482 467540
182 Chanterlands Avenue

Independent Supporters are trained to help you understand what an education, health and care plan is (EHCP) and support you through the process.

They can help by:
• Listening to you and what you want
• Helping you to think about the future and what you might like to do
• Explain what different things mean, either over the phone or in person
• Coming to meetings with you so they aren’t so scary
• Talk to other workers on your behalf to get the information needed for your assessment

Children and young people can self-refer to the service or parents/carers or other professionals can enquire on their behalf

Telephone 01482 467540

182 Chanterlands Avenue

A service for disabled children and young people aged 8-19 years

An advocate will explain your rights and support you to be heard when decisions about your life are being made.

The service is open to children and young people who either:
• Lives with foster carers
• Lives with carers all the time (maybe in a children’s home)
• Stays away from their family for short breaks
• Lives in a residential school or college
• Lives out of the area

Phone 01482 467540
Text 07584230064

182 Chanterlands Avenue

A teen group runs for 11-17 year olds every Wednesday evening 6-8pm at Lonsdale community centre. A parent or carer is asked to stay in the building.

To access the group please telephone the number
Telephone – 01482 467540

All children need support to get the most out of life and their families sometimes need help to provide that support. Children with disabilities and special educational needs and their families are no different – it’s just that they will sometimes need a different kind of support.

The Local Offer includes detail of support from health, social care, education and other areas that are important to your life.

Each service will have different access criteria which will be detailed on the site.

School nurses can support you in all types of situations from bullying, relationship worries to some health concerns. If you’re feeling worried, stressed or down, your school nurse may be your first point of call. They will help to support you, although there may be times when they will need to refer you to a different service that is more able to support you – they will always talk to you and tell you beforehand.

School nurses work with children and young people to promote good health, prevent ill health and encourage healthy behaviour to enable them to reach their full potential.

School nurses can advise and support you with any worries and health concerns.

School nurses work with many other professionals and services and will make sure you are seen by the most suitable service.

Your school will have a weekly pop-in where you can see your school nurse or you can call to make an appointment.

Telephone: 01482 344301 / 336634


The Warren Youth Project offers free counselling, education and support services (alongside skills & training opportunities and free music recording and rehearsal space) to young people aged 14-25 who are facing a range of challenges in their lives that can impact on their emotional health and wellbeing. The Warren also provides counselling to young people aged 10+ through the Headstart Programme.

Young people can access all of these services by emailing, phoning or just dropping into the building. Although, if you’d prefer your parent/carer, GP, school or another professional can refer you into the counselling.

There may be occasions the ‘drop in’ for counselling is not available as counsellors will be on visits with other young people, however this does not happen often.

Tel: 01482 218115 or email for all Warren services except counselling where you can call the team direct on 01482 221416  or email

Address: The Warren of Hull,
47-49 Queens Dock Avenue,
Hull HU1 3DR

Free confidential counselling service for young women ages 14 and above. Delivering 1-2-1 appointments.

Anonymous phone line open Monday – Friday 9.30-4pm.

Weekly drop in on Wednesday 10-1pm.

Young women aged 14 plus can access the service by calling the telephone number.

The location of the drop in is kept confidential – please call the telephone number to find out.

Telephone – 01482 329990

Available to young people aged 13-19 or if you have a learning disability you can access this support up to the age of 25 by contacting the team on phoning or texting the numbers.

Provides free & impartial advice & information about:
• learning opportunities including college courses, apprenticeships and traineeships
• careers guidance with fully qualified advisers
• Information and support on financial matters including access to benefits and bursaries
• practical support with making applications for jobs and learning opportunities
• Help and advice in tackling barriers to learning including signposting to specialist agencies

Telephone: 01482 615 223
Text phone: 01482 300 349

Address: Connexions
Hull City Council
Kenworthy House
George Street


Support and care for teenage parents from pregnancy to 6 months, around appointments, education, employment, childcare and benefits amongst others.

You can refer yourself as a young person using the telephone number, or a professional such as a school nurse or midwifery may refer you on your behalf.

01482 613878

Useful websites  – this app was developed and designed with young people in Hull to provide advice and support on common issues such as bullying in a safe digital environment. The app contains advice, articles, top tips, videos and facilities to report issues in a safe environment. – Young Minds; offers information for young people on emotional wellbeing and mental health for young people and parents. Has a chat online function. Also has a parents helpline 0800 8025544 – Bullying UK; offers advice and support to anyone affected by bullying. Also has online chat and a helpline 0808800222. – Beat; providers support to help young people beat their eating disorders. –  National Self Harm Network; aims to support, empower and educate people about self harm –  Frank; offers friendly, confidential advise about drugs. – Childline; can be contacted about anything, no problem is too big or too small –  The Samaritans; they offer a safe place to talk, anytime you like, in your own way, telephone 116123 or email – prevention of suicide in young people. They have a helpline called HOPEline 0800 068 4141




Access and assessment for early help family interventions:
Parents can contact this number 01482 464304

Domestic abuse partnership: 01482 318759

Parenting support – parents can self-refer via these numbers:
West: 305777
East: 708953
North: 828901